Help from

Without doubt, the support that customers receive is the most important part of customer service and something we place second to none. We are pleased to receive support requests by various methods including email, Twitter @magicgeniecouk, via our client centre and also via the contact form on this page. We aim to answer any response within 24hrs – but you’ll be pleased to know we’re normally a lot quicker than that!

If you have any queries relating to the service status of the servers then the first place to check is our Twitter page (LINK), which always has the latest information of any issues you would need to be aware of.

For our customers who would like more general help or guidance on a wide range of website issues then we hope you will find the following cPanel video tutorials useful…

Email Accounts

FTP Accounts

And it goes without saying that if you have any questions then we would be more than happy to hear from you.