Untitled Document Help And Support

Having a problem with your hosting account?

Firstly, go to the forums. This is where all the latest problems that have been brought to our attention are listed and suitable solutions for these problems given.

Also have a look at our Frequently Asked Questions (FAQ) section for answers to common questions.

If you are having problems in using C-Panel you can view the online documentation.

If your problem is still unsolved then contact our dedicated customer support team by going to the contact us page. Please mark your message subject as ‘support’. This will add you to our support system and you will be given a reference number.

We will respond to your enquiry as soon as possible (within 24hrs) with a direct and personal solution to your problem.

We are always exploring further ways we can support our customers.

Last 5 Service Announcements
Here are the last 5 service announcements posted in the magicgenie.co.uk forum. They contain information about aspects of the magicgenie.co.uk service.
You can view the follow ups to these announcements by clicking on them or by viewing the magicgenie.co.uk forum.

High Memory Usage
One of our servers is currently experiencing a high memory usage, which may slow down any server side scripting. We are looking into this and expect it to be resolved shortly. Posted by ian.threlfall on May 04 2010 at 11:34 GMT (1) Follow Up

AJAX Failure in Cpanel

Several of our customers are reporting problems with Cpanel and AJAX when trying to add, remove or view email accounts.

This is a problem with Cpanel when using the insecure method of accessing cpanel. (http://cpanel.magicgenie.co.uk). Accessing Cpanel via the secure method of http://www.magicgenie.co.uk/cpanel), will avoid this issue.

If you have to use the insecure version due to firewalls, then simply select the option on the bottom of the Cpanel email settings page that says:

If you need an interface that uses less JavaScript click here.

If you experience any problems please contact support.

Posted by ian.threlfall on Mar 24 2010 at 14:06 GMT

(0) Follow Ups

SSL Certificates
We are currently in the process of sorting out a problem with our SSL. You may find your email stops working via SSL. This is a temporary problem and should be resolved by the end of the day today. If you experience this problem, please receive your email without SSL turned on as a work around. Posted by ian.threlfall on Feb 05 2010 at 16:09 GMT (1) Follow Up

30 Minutes Downtime
Our servers were down for 30 minutes from 10:55am 6th April 2009 We apologise for any inconvenience caused by this, unscheduled downtime, which was a directory structure error, caused by human error from our part. Steps are now in place to ensure this does not happen again. Posted by ian.threlfall on Apr 06 2009 at 11:42 GMT (0) Follow Ups

15 Mins Downtime
From 17:00 GMT on the 7th March 2009 there was a period of 15 minutes unscheduled downtime across our service. This was due to a minor issue when upgrading to our MYSQL database server, from version 4.1 to version 5. We apologise for any inconvenience caused. Posted by ian.threlfall on Mar 07 2009 at 17:16 GMT (0) Follow Ups

Untitled Document  Help And Support

Untitled Document Help And Support