| Main Menu |
|
|
|
Untitled Document
|
|
News
phpBB Fetch All - simple example
Newsletter January 2010 |
We are entering the new decade here at magicgenie.co.uk, with renewed enthusiasm. 2009 was a difficult year for a large number of businesses, both big and small, and we were no different. However, despite the tough economic climate we have continued to grow steadily and that is all down to you – our loyal customers. So as always, our sincerest thanks for your continued support and custom.
The fact that we have carefully, step by step built magicgenie.co.uk from scratch, allowing for steady, secure growth rather than a speedy expansion built upon insecure foundations means that we are not as susceptible to the economic downturn as many other webhosting companies. We can move into this new decade in a far more secure position than many of our rivals, ensuring that we can continue to build on the success of the previous five years.
Keeping in line with our enthusiastic outlook, 2010 will see a number of improvements here at magicgenie.co.uk – none more so than a ‘brand spanking new’ website which should be up and running by Spring. In addition, as always, we shall be updating the usual servers and systems to ensure that your websites run as smoothly as is possible. Please continue to regularly check the ‘News’ pages as we will use them (as well as emails) to keep you informed about further plans for the forthcoming year.
Once again, thank you for your continued custom,
The magicgenie.co.uk Team
Posted by magicgenie.co.uk on Jan 20 2010 at 15:21 GMT
|
Newsletter March 2009 |
Just a quick update to keep you all informed as to the upgrades we are currently carrying out here at magicgenie.co.uk.
Firstly, we have recently upgraded our database software, MySQL to version 5. This will upgrade not proven stable will increase the functions of the software allowing increased usability and an increase in support for newer PHP scripts. While we have tested this software with all popular web scripts and software, if you are experiencing problems please contact us, and we will work to fix your issues
Also, for those of you who use the magicgenie.co.uk Support Forum, it is currently offline as part of our current site regeneration to carry out some changes and various improvements. We apologise for any inconvenience and the new forum should up online soon as part of our new site, better than ever!
And last, but not least, the magicgenie.co.uk survey is still online. For those of you who haven’t taken a minute or so to complete it, we would very much appreciate any feedback, as it helps us to constantly improve the products and services that we can offer. The survey can be found at:
www.magicgenie.co.uk/survey
Every customer who responds will receive a voucher code after completing the survey which they will be able to redeem and save 10% off any new magicgenie.co.uk account purchased before March 31st 2009!
Thanks,
The magicgenie.co.uk team.
Posted by magicgenie.co.uk on Mar 07 2009 at 20:12 GMT
|
Newsletter February 2009 |
As you may well have noticed, we have recently introduced a new client centre. This new client centre (magicgenie.co.uk/clients) has a new interface which is both aesthetically superior to our previous version and easier to navigate. This version is currently in a BETA (testing) stage, and although fully functional, we would appreciate any feedback with regards to improvements that can be made to the system whilst it is in this BETA stage. In addition to the Client Centre upgrades, we have also introduced a new webmail system (http://wmail.magicgenie.co.uk). As with the Client Centre, whilst we hope and are confident all our customers find the new system an easy and reliable way to manage their emails and events, if you are experiencing any problems please let us know!
If you have any additional questions, queries or problems with the new systems or any other magicgenie.co.uk product or system, please do not hesitate to contact us. Please note, passwords and logins are unaffected by the changes.
The magicgenie.co.uk Survey ’09 is still up and running, so if you are yet to reply please feel free to respond by going to www.magicgenie.co.uk/survey.
Every customer who responds will receive a voucher code after completing the survey which they will be able to redeem and save 10% off any new magicgenie.co.uk account purchased before March 31st 2009! To those of you who have already responded, a big thank you!! We appreciate all feedback on what we do well (or poorly) as it is the best way to ensure we provide the best service possible to our customers.
Posted by magicgenie.co.uk on Feb 05 2009 at 13:09 GMT
|
Newsletter January 2009 |
First of all, we hope you all had an enjoyable Christmas and New Year!
2009 promises to be another exciting year here at magicgenie.co.uk. 2009 will see magicgenie.co.uk celebrate its fifth birthday. In April to mark the occasion we will be launching a new website, complete with additional features and a more user friendly interface. In addition to this, to celebrate five successful years we will be running a number of promotions for both new and existing customers. More information with regards to these promotions will be released closer to the date so keep a look out!!
You may not have heard from us much lately but you can rest assured that we have been busy behind the scenes, quietly working on a number of projects. 2008 saw us once again upgrade our servers and other systems (at no extra cost to our customers) and most importantly for you, for the third year running we froze our prices! Our prices in January 2009 are still the same as what they were in January 2006 – and that’s something we are immensely proud of, especially as it has been achieved during a period of rising inflation.
The link below will take you to the magicgenie.co.uk’s Survey ‘09. If you have a couple of spare minutes (and we promise it will take no more than a couple of minutes!!) then we would appreciate it greatly if you could respond to our survey and fill out the short questionnaire. Your input and feedback is vital to ensuring we are able to deliver the services and products that you want, and make any improvements that you would like to see as a valued customer. The response to 2008’s survey was excellent and we were able to respond too many of the points that were raised. Also, as an added incentive and late Christmas present, every customer who repsonds to Survey ’09 will receive a voucher code after completing the survey which they will be able to redeem and save 10% off any new magicgenie.co.uk account purchased before March 31st 2009!
To complete the survey please go to www.magicgenie.co.uk/survey
Best Wishes,
The magicgenie.co.uk Team.
Posted by magicgenie.co.uk on Jan 12 2009 at 14:21 GMT
|
Newsletter January 2008 |
Firstly, a Happy New Year to everyone.
Here at magicgenie.co.uk we are looking forward to building on the success of 2007. 2007 was an extremely busy and hectic twelve months for magicgenie.co.uk, and we have no intention of letting 2008 be any different!
2007 saw us implement a number of upgrades which enhanced the service that all our customers receive:
• Extensively upgraded and invested in our servers
• Implemented our new Client Management System
• Introduced our easy to use Sitebuilder
• Launched the magicgenie.co.uk Survey
• Introduced a new Webmail System
• And, best of all...froze our prices!!
We have plenty of other upgrades planned for 2008 which we will be unveiling over the course of the next few months. The first of our upgrades will be the Cpanel X3 Interface and will be launched within the next few days. We hope that this interface will make controlling and managing your websites even easier than before.
The new interface also contains a ‘theme switch’ which allows you to choose the interface that you find the easiest to use. As always, if you have any questions or problems, please do not hesitate to contact us.
Best Wishes,
The magicgenie.co.uk Team.
Posted by magicgenie.co.uk on Jan 10 2008 at 11:40 GMT
|
Merry Christmas and a Happy New Year!! |
The team here at magicgenie.co.uk would like to take this opportunity to thank you all for your custom during 2007 and wish you a Merry Christmas and a Happy and Prosperous 2008!!
Best Wishes,
The magicgenie.co.uk Team
Posted by magicgenie.co.uk on Dec 25 2007 at 19:34 GMT
|
The Survey |
We would like to take this opportunity to thank those of you who have taken a few minutes of your time to respond to our magicgenie.co.uk survey. A Big Thanks!!
To those of you who haven’t managed to get around to responding to the survey, if you could spare a few minutes [that’s all it takes!! Promise!!] we would be very grateful.
You can find the survey at: http://www.magicgenie.co.uk/survey/index.php?sid=1&newtest=Y
The replies we have received so far have been very useful and we will be acting on them to improve our service to you in the very near future, with some suggestions being carried out very soon!
Thanks
The magicgenie.co.uk Team.
Posted by magicgenie.co.uk on Jun 26 2007 at 17:05 GMT
|
magicgenie.co.uk needs your help! |
Ok, ok. Maybe your country doesn’t need you. But magicgenie.co.uk does…
To discover what the customer wants you have to ask and listen. Customers often hesitate to tell businesses about their products or services because they assume no one really wants to know what they think. Well, magicgenie.co.uk is different.
We want our relationship with our customers to go far beyond our products and services. If we don’t listen to your thoughts to learn your needs and desires, we fail to give you in terms of product and service because we don’t know what that need really is.
We want our customers to know that their thoughts have value. This is why we have created this survey, which by you completing will help us improve the service we provide to all our customers. We are very grateful to all of you how take the time to fill in this survey – your help is much appreciated!
Click Here to start the survey
Posted by magicgenie.co.uk on Jun 13 2007 at 09:33 GMT
|
Summer News |
Welcome to the latest edition of magicgenie.co.uk news, hot off the press…
First of all, we have been as busy as ever here at magicgenie.co.uk. We have recently upgraded the servers again and have been busy preparing for various system enhancements, which we hope to implement over the course of the summer.
The website templates that we introduced back in March have been a great success with many customers finding them a useful way to set up a useful holding page for a website they have not got around to building yet. They are also an excellent way for inexperienced website creators to set up a reliable website from which they can build on. You can use the website templates, simply by logging into your Cpanel account and going to 'add-ons' then clicking 'magicgenie.co.uk sitebuilder'. Then just follow the simple instructions.
Thanks,
The magicgenie.co.uk Team
Posted by magicgenie.co.uk on Jun 12 2007 at 13:16 GMT
|
Website Building Just Got A Whole Lot Easier... |
"How has it got easier?", I hear you say...
Well, we've introduced a sitebuilder that is now available to all our customers. This sitebuilder comes complete with over 100 website templates and allows you to construct a fully functional website within minutes!
You can go and check it out for yourself at:
www.magicgenie.co.uk/sitebuilder
or contact us at:
support@magicgenie.co.uk for more info.
In other news, our Account Management System is working perfectly and we have no reported problems. As always, if you do have any issues don't hesitate to contact us!
Also, any feedback on our products or services is always welcome. Please feel free to leave your opinions [whatever they may be!!] in the magicgenie.co.uk forum.
Posted by magicgenie.co.uk on Mar 07 2007 at 14:10 GMT
|
New Client Management System |
In the run up to magicgenie.co.uk’s 2nd birthday we are pleased to annouce the first of many improvements to our service within the next few weeks!
To get this series of improvements under way, magicgenie.co.uk is pleased to announce the implementation of a new Client Management System.
This investment of both our time and finances in a superior Client Management System will improve the service that we already offer and make it easier for you to submit and track the process of your support requests and view and pay billing invoices.
This new management system will also be integrated with our account purchasing and upgrading systems, which will allow our staff to deal with the processing of your purchases and renewals more efficiently. New accounts can be processed almost immediately, allowing you to log into your account faster than previously after your initial purchase!
Current customers will be adopted into the new system within the next two weeks and you will be emailed your login details for the system when this process is complete. The new signup script has been implemented for Cpanel hosting accounts with the WHM resellers being transferred to the new system within the next two weeks.
You can login to the system at http://magicgenie.co.uk/?id=clientlogin&menu=login.
We hope you find the new interface easy to use and if you do have any issues, problems or general enquiries then please do not hesitate to contact us!
Best Wishes,
The magicgenie.co.uk Team
Posted by magicgenie.co.uk on Feb 05 2007 at 14:10 GMT
|
New Year. New Servers! |
We are pleased have successfully transferred our servers to a new data centre. The whole process went perfectly to plan and caused less than 30 minutes of downtime. This new data centre will give us the increased reliability that we demand from our data centres.
Our new data centre guarantees that in the event of a dedicated server hardware failure, the faulty hardware will be replaced within 2 hours of identifying the problem. They also guarantee network uptime to be 100%. This guarantee assures that all major routing devices within their network are reachable from the global internet 100% of the time.
The backup system is also improved the datacentre will be conducting Nightly Off-Server Backups, to a much more secure server, with fail safe in place if there is errors in the transfer, as well as our own transfer. IMPORTANT: It is also vital that you personally back up your own websites. If you require information on how to do this please do not hesitate to contact us.
The Cpanel interface has also been updated. If you feel more comfortable to using the previous Cpanel interface then please do not hesitate to contact us and our technical staff will return your interface back to its original format.
Our investment in this level of service, at no extra cost to yourselves, means that the reliability of your websites should now be second to none. Something which we feel is very important.
You should experience no change to your site, however sometimes updates can happen to sites after the transfer. The old server will remain online for a period of a month, to provide access in the unlikely event that files have been missed in the transfer. Please Contact Us if you think this has affected you.
In addition to this we will soon be investing in some new systems, which we will be announcing soon!
If you require any assistance or have any enquires please contact us.
Posted by magicgenie.co.uk on Jan 12 2007 at 01:57 GMT
|
Cancer Research UK Donation |
The closing date for any compensation claims regarding downtime that some of our customers suffered in November 2006 has now passed.
Any unclaimed compensation money has been, as promised, donated to Cancer Research UK.
We are pleased to announce that we have donated £75.00 to Cancer Research. Our Reference number is: D0024828. We would like to thank all of our customers who forfeited their compensation and made this worthwhile donation to a very worthy cause. Your donation will help Cancer Research UK continue their vital research into preventing and treating cancer.
For more information on Cancer Research or to make a donation yourself please visit:
http://www.cancerresearchuk.org/donate/
Once again, thank you.
Cancer Research UK is a registered charity No. 1089464
Posted by sam.elvin on Jan 04 2007 at 16:35 GMT
|
Happy New Year |
magicgenie.co.uk would like to wish its customers a very happy New Year!
We look forward to a brilliant 2007!
Posted by magicgenie.co.uk on Jan 01 2007 at 18:21 GMT
|
Merry Christmas! |
Here at magicgenie.co.uk it’s been a very busy and exciting 2006! We have developed more than we could have ever hoped for thus enabling us to continually reinvest and enhance the services that we provide to our customers. All our customers can now access services such as an advanced Webmail system and a detailed and extensive account management along with web statistics and enhanced support tracking. We plan to increase the range of services early in 2007 and allow you to use even more features to manage and monitor your accounts. All these updates will be available to all customers, both existing and new, at no extra cost to yourself.
The deadline for compensation claims with regards to the server downtime that a small group of our customers experienced last month is fast approaching and the deadline for placing claims is 31/12/06.
For more information with regards to claiming compensation please see the news post below.
Any unclaimed compensation money will donated to Cancer Research (registered charity No. 1089464).
We worked hard to restore the service to affected customers and most complications have been ironed out although unfortunately a very small minority have still suffered a small amount of unexpected downtime.
We are currently reviewing and renewing all our systems and these will all be in place in early 2007. We have already installed new server backup systems to ensure that all our sites will be extremely secure on our servers. Important: It is important that each customer also backs up their websites individually. If you require any advice on the most effective way to back up your site please do not hesitate to contact us.
During 2006 we have been reviewing our service and have implemented some points that customers have raised over the year. We always welcome your viewpoint and if you have any opinions on how we can improve our service to you we would be delighted to hear from you!
The support forum is always available for general queries or questions that you may have with regards to either our services or webhosting in general. Alternatively, you can email us via the links on the magicgenie.co.uk pages.
Our support, sales and enquires will operate as normal over Christmas and New Year.
And finally, but most importantly the magicgenie.co.uk team would like to thank you all for your custom this year. Our customers are the most important part of our business and your custom is sincerely appreciated. We would also like to thank those of you who have recommended us to other potential customers and sent business our way. As we are still a relatively new company we rely heavily on recommendations in order to reach new customers.
We would like to take this opportunity to wish you all a Merry Christmas and A Happy New Year!
Thanks,
The magicgenie.co.uk Team.
Posted by magicgenie.co.uk on Dec 20 2006 at 17:31 GMT
|
|
